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Maintenance and Services

  • Service Level Agreement (SLA ) is part of a service contract by which its customers guaranteed contractual regime of quality and support. In practice, the SLA conditions guarantee a top performance of implemented or maintained system.

 

  • Our support team and NOC (Network Operation Centre) customers ensures maximum quality guarantee to make sure that the infrastructure works in accordance with the contractual terms. Support is provided remote access and on-site, and proactive monitoring is done with the code central location.

 

  • Level SLA conditions that we can provide scaled to meet the needs of the client, and includes various levels of support such as standard support, communication via the service desk or by phone, and emergency and go to the location of the user or leased data centre.

 

  • Kodeks provides customers service maintenance, repair and renovation hardware, whether it is a remote support or leaving our experts on the ground.

 

  • Field visits are offered in the regime of man hours and / or man / days, and we have a whole range of experts covering different segments of needs such as CISCO engineer, system engineer, system administrator, or ICT consultant.

 

  • Maintenance of servers and other hardware components is carried out in the same mode, regardless of the location of equipment and provide a complete service, which may include the installation of the OS, SP's and updates and software packages and domain setting within the company. In addition, we perform the installation and setup of a number of services: AD, DNS, DHCP, WINS, IIS, IAS etc.

Standards

  • ISO 9001:2008

 

Cisco Specializations:

  • Advanced Borderless Network Architecture Specialization
  • Advanced Collaboration Architecture Specialization
  • Advanced Content Security Specialization
  • Advanced Data Center Architecture Specialization
  • Advanced IoT - Connected Safety and Security Specialization
  • Advanced Security Architecture Specialization
  • Express Foundation

 

Other Authorizations:

  • Registered Partner
  • Academy Network Partner
  • Smart Care Registered Partner
  • Smart Care Registered Partner - Weight-Based
  • ATP - Energy Management Suite Integrator
  • ATP - Identity Services Engine

Kodeks Technologies

Office 405-01

Headquarter Building - Wing B

Dubai Silicon Oasis

Dubai

United Arab Emirates

 

 

KODEKS © 2016. All rights reserved.